Shipping policy
SHIPPING POLICY
Processing Time
After your order is confirmed and payment successfully processed, please allow 1–3 business days for standard orders to be prepared and dispatched. Express orders benefit from a 1-business-day processing window. All shipments leave our warehouse Monday through Friday only — we do not ship on weekends or public holidays, and same-day dispatch is not available.
Tracking & Notifications
A shipping confirmation email containing your tracking details will be sent to the address provided at checkout within 48 hours of dispatch. If you have questions about a delivery in progress, we recommend contacting the carrier directly as a first step. BioReset Labs cannot be held liable for delays once the parcel has been handed off to the carrier.
Note: tracking information may take up to 7–10 days to update in the system. In rare cases, tracking may not refresh, but your order will still arrive. Please contact us at info@trybioresetlabs.com only after the estimated delivery window has passed.
Estimated Delivery Times
Processing takes 1–3 business days (standard) or 1 business day (express) before dispatch. Once shipped, estimated delivery times are:
- 🇺🇸 USA: 2–5 business days
- 🇬🇧 UK: 4–7 business days
- 🇦🇺 Australia: 4–7 business days
- 🇨🇦 Canada: 5–10 business days
- 🌍 Europe: 5–10 business days
- 🌏 Rest of World: 10–15 business days
As a general reference, allow 7–15 business days for domestic US orders and 7–18 business days for international shipments from the dispatch date.
Incomplete or Incorrect Address
Providing an inaccurate or incomplete shipping address may delay processing by an additional 1–2 business days. We strongly encourage all customers to carefully review their shipping and billing information before completing checkout to avoid any unnecessary hold-ups.
Signature & Delivery
Most packages are delivered directly to the mailbox or front door without requiring a signature. However, the delivery courier retains the right to determine whether it is safe to leave a parcel unattended. If they deem it unsafe, the package may be held at a local post office or a redelivery may be scheduled. We recommend using a shipping address where someone is available to receive the parcel — a workplace or a trusted contact's address works great.
Carriers by Region
| Country | Carrier & Estimated Transit |
|---|---|
| United States | USPS, 2–5 Business Days |
| Canada | Canada Post, 5–10 Business Days |
| United Kingdom | Royal Mail, 3–8 Business Days |
| Ireland | An Post, 7–18 Business Days |
| Australia | Australia Post, 7–18 Business Days |
| Germany | DHL Germany, 7–18 Business Days |
| New Zealand | NZ Post, 7–18 Business Days |
| France | La Poste, 7–18 Business Days |
| Spain | Correos, 7–18 Business Days |
| Italy | Poste Italiane, 7–18 Business Days |
| Japan | Japan Post, 7–18 Business Days |
| All Other Countries | International Tracked Shipment, 10–31 Business Days |
International Taxes & Duties
Customers shipping outside the United States are solely responsible for any applicable import duties, taxes, and customs fees levied by their local authority. These charges are collected by the carrier or customs agency — they are not collected by BioReset Labs and are therefore non-refundable by us.
All international orders are shipped DDU (Delivered Duty Unpaid), meaning these costs are not included in the price paid on our website. For an estimate of applicable fees, we recommend contacting your local customs office prior to placing your order.
In some cases, carriers such as DHL may pre-pay duties on your behalf to expedite delivery, and you may receive a subsequent invoice from them plus a small administration fee.
Incorrect Address Disclaimer
It is the buyer's responsibility to ensure the shipping address entered at checkout is accurate and complete. Due to our fast processing times, the window to modify an address is very short. To request a correction, please write to us immediately at info@trybioresetlabs.com right after placing your order. We will do our best to accommodate the change, but cannot guarantee it once processing has begun.
If a parcel is returned to our warehouse due to an undeliverable address, we will get in touch to arrange reshipment to the correct address or process a refund.
Returns
By placing an order with BioReset Labs, you acknowledge that return shipping costs are the responsibility of the customer. Please refer to our Returns Policy for full details on how to initiate a return.
Restricted Countries
We currently do not ship to the following destinations: Albania, Algeria, Ecuador, India, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, Tunisia.
Contact Us
For any shipping-related questions, our team is here to help:
📧 info@trybioresetlabs.com
📍 5830 E 2nd St Ste 7000, Casper, Wyoming 82609, USA